We stand behind all of our high-quality products. With everything we manufacture, we use the best processes and materials available. Everything goes through intensive testing and strict quality checks. We do the little things to ensure a great product. We guarantee our products against defects in materials or workmanship for 1 year from the date of receipt.
If you believe your product is defective, please contact us at firstname.lastname@example.org and provide a valid proof of purchase (order number or receipt.) We will repair or replace the defective product, or issue a complete refund, delivery charges included. Unfortunately, we cannot offer a warranty without valid proof of purchase.
IMPORTANT THINGS TO NOTE:
- All warranty exchanges are tested in-house for proper product functionality since we always strive for customer satisfaction. If there's a problem, we want to get to the root cause of it. However, a lot of the time, we find that some users experience FWAPTU (frustration with a product that's unfamiliar). Before you return your items, take another look at the instruction manual or shoot us an email here and we'll see if we can resolve your issue. If we receive a product deemed to be in full working order after testing, we will send it back.
- GAIA Galaxy warrants against material or workmanship defects for a period of one (1) year from the date of purchase. GAIA Galaxy is not responsible for damages caused to other devices made by third parties.
- If a material or workmanship defect arises with regard to any GAIA Galaxy product, and a valid claim is received within the 1 year Warranty Period, we will at our option: (i) repair the GAIA Galaxy product using new or refurbished parts (ii) replace the GAIA Galaxy product with a new or refurbished GAIA Galaxy product (iii) refund the purchase price of the defective GAIA Galaxy product.
This warranty does not cover damages caused by negligence or misuse. Under no circumstance does the warranty policy cover replacement or cost of any electric device used with our product.